Refund policy
At Dreads by Ree, we take pride in the quality of our products and carefully inspect every order before it leaves our warehouse.
Change of Mind
We do not accept returns, exchanges, or refunds for change of mind, incorrect purchases, or if you simply decide you no longer want the product.
Please ensure you have reviewed your order carefully before completing your purchase.
Faulty or Damaged Items
If your order arrives damaged, defective, or you believe you've received the wrong item, please contact us within 7 days of receiving your order.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
If the product is confirmed to be faulty or incorrect, we'll arrange an appropriate remedy in accordance with Australian Consumer Law.
Australian Consumer Law
Our policy does not exclude or replace your rights under the Australian Consumer Law.
If a product has a major fault, you may be entitled to a repair, replacement, or refund as provided under Australian Consumer Law.
Order Cancellations
Once an order has been placed, we cannot guarantee that it can be cancelled or modified, as orders are processed promptly for dispatch.
If you need assistance, please contact us as soon as possible.
Contact Us
If you have any questions regarding your order, please get in touch with our customer support team.
Email: dreads.byree@gmail.com
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